Returns & Exchange Policy

Exchanges are accepted within fourteen (14) days from the date of delivery. To be eligible for exchange the item must be:

• Unused, unwashed and unaltered
• Returned in its original packaging with all tags attached
• Accompanied by the original invoice / proof of purchase

Exchanges are subject to stock availability. If the requested replacement is unavailable, we will contact you to offer alternatives.

We do not offer cash refunds. If an exchange is not possible and a refund applies (e.g., faulty item), refunds will be processed to the original payment method after inspection and approval. Refund processing may take up to 7–10 business days after we receive the returned item.

If your item arrives damaged or has a manufacturing fault, please notify us within seven (7) days of delivery. We will arrange a replacement or full refund at no extra cost to you once the issue is verified.

For online exchanges the customer is responsible for courier charges both ways (return and re-delivery) unless the exchange is due to our error (wrong item/faulty product). Shipping fees paid at the time of original purchase are non-refundable unless the return is our fault.

JB Attire reserves the right to cancel orders in rare cases such as stock unavailability, pricing errors, declined payments, or if the customer does not respond to confirmation calls/messages. If we cancel an order, we will notify you and refund any payment taken (subject to payment processor timelines).

1. Contact our customer care team with your order number and reason for return.
2. We will provide return instructions and a return authorization if required.
3. Pack the item securely with tags and invoice and send it via a tracked courier.
4. Once we receive and inspect the item, we will confirm the exchange, replacement, or refund (as applicable).